Welcome to NORK. Described below is an outline of how you are expected to maintain your tenancy and apartment.

1. Practical information when moving in
2. Exterior maintenance
3. Interior maintenance
4. Practical information when moving out

1. Practical information when moving in

Key and key tag
The caretaker will hand over the key to the apartment and the mailbox, and the key tag, which functions as both a key to the common houses, and as a laundrycard for the laundry system. If you loose either your key or key tag, we urge you to inform the caretaker immediately so that he can change the lock and block the key tag. The expenses related to this will be payed by the resident themselves. If you have locked yourself out of your apartment, then NORK has an agreement with G4S, who can get you back into your apartment for only 300,- DKK. You can contact the G4S 24–hour service on the number below, when calling you must state the dormitory’s abn. Number

• Phone no.: 70221055
• Abn. no.: 1000836

Fire access road
Parking is not allowed on the fire access road. Loading and unloading your car is allowed, maximum speed allowed is 15 km/h.

The molok containers
There are molok containers placed outside of both common houses. Garbage MUST be sorted into the following four categories: Mixed waste, Paper/Cardboard, Glass and Metal. There is also a smaller container for disposal of batteries. The disposal of furniture and larger objects is the resident’s own responsibility. You can either take it to the recycling depot yourself, or you can make an arrangement with Aalborg Forsyning and have them collect it for you.

The common houses
All common areas and facilities must be cleaned after use. Clothes left in the wash house for longer periods of time, will be removed and given to the Red Cross or similar charity organizations.

2. Exterior maintenance

Here at NORK most of the exterior maintenance is done by the caretakers, with the exception of the residents’ own garden/terrace and the removal of snow in front of one’s own front door and mailbox. These tasks are the resident’s own responsibility.

Garden and terrace – only relevant for residents on the ground floor
Residents living on the ground floor, are responsible for maintaining their garden/terrace (mowing the lawn, removing weeds from the garden and from in-between the tiles). Leaves, twigs and grass must be collected and disposed of in the garden-waste-depot, which is positioned on the small parking lot next to Niels Bohrs vej.
In the garage next to the laundry building you can find tools which you can borrow whenever you need them. If in doubt you’re welcome to ask the caretakers.
If you fail to maintain your garden properly, the caretakers will do it for you, which will cost 500,- DKK. The money will be collected through the administration.
NB: do not put anything made of iron out on the terrace, as this will cause the galvanized terrace to rust.

3. Interior maintenance

Maintenance of the apartment’s interior is the resident’s own responsibility. If damage is caused by lacking or faulty maintenance (e.g. a broken ventilator or water damages), then the resident will have to cover the cost of getting it fixed.

The cooker hood
The filter of the cooker hood needs to be cleaned regularly/when necessary. When cleaning it, use hot water and dish-soap (do not use a dishwasher). The filter must be pressed flat to get rid of any excess water, but do not wring it. The filter should be replaced every six months. You can buy a new filter from the caretaker (cost: 45,- DKK).

The bathroom ventilator
The ventilator needs to be cleaned regularly/when necessary. Use a vacuum cleaner, hot water and dish-soap. NB: If the ventilator needs repairing, due to a lack of cleaning, then the resident must pay for said repairs.

Cleaning the drains (kitchen and bathroom)
In order to prevent the drains from clogging up, one must clean them regularly. In the Welcome-folder you can find a picture guide about how to do this. If you have any questions, please contact the caretakers on their mail:

The indoor climate of the apartment (proper ventilation necessary)
It is very important to air out your apartment, since humid air can cause problems such as moisture damage and mildew stains. The windows have air vents in them which should always remain open. It is easier to avoid moisture problems if you keep all of the rooms at roughly the same temperature.

General tips to getting a better indoor climate:
- Air out the apartment a couple of times a day or use the air vents.
- Avoid placing cabinets and other large furniture right up against the outer walls – the air in the room must be able to pass behind, otherwise mold can form on the wall.
- Air out the entire apartment after showering.

Indoor climate tips for the kitchen:
- Open the air vents completely or leave the cooker hood on full power when cooking.
- Put a lid on your pots when cooking, this reduces the amount of moisture produced in the kitchen.
- Air out the apartment thoroughly during and after cooking.

Indoor climate tips for the bedroom:
- Air out the room and make sure to air out your bedding every morning.
- Rotate your mattress from time to time.

In case of moisture problems (mildew, damage etc.) please contact the caretakers immediately on

4. Practical information when moving out

Termination of tenancy must be given to AKU-Aalborg, find out how on their website. Pay special attention to the fact that tenants at NORK have six weeks termination to the 1. in a month. You need to be out of the apartment two weeks before the tenancy is fully terminated. When moving out it is the tenant’s responsibility to clean and empty the apartment. The tenant also needs to cover the costs of the reconditioning of the apartment (read the sections below), including paying for a new cooker head filter and drain cleaner. Tenants also need to cover the price of replacing eventual defects (e.g. if the window panels have been scratched up by a cat, or if the cooking plates have become rusty).

The apartment needs to be painted. For this there is the following two options:
1. Arrange for the caretakers to hire a professional painter to do the job. The tenant will need to pay for both the paint and the workhours.
2. The tenant can choose to paint the apartment themselves. This way the tenant only needs to pay for the paint itself (which must be bought through the caretakers) NB: if the caretakers find that the painting work haven’t been done satisfactorily, then the caretakers will hire a professional to redo it, which the tenant will need to pay for.

When a tenant moves out the floors must be lacquered (or oiled). The caretakers hire professionals to do the lacquering, the costs for this is the tenants responsibility, and will be covered by the deposit.

The silicone joints
The silicone joints by the windows and those in the bathroom (especially in the shower) can tend to mold due to dampness and heat. If this is the case in your apartment, you will need to do the following before moving:
1. Put toilet paper along the edge, where the joint is moldy.
2. Soak the paper with chlorine.
3. Fold the paper into a long roll and press it against the joint.
4. Leave it there for a couple of days.

If the deposit isn’t large enough to cover the expenses of the reconditioning, then the tenant will be sent a bill of the remaining expenses to be paid. If the expenses of the reconditioning are smaller than the deposit, then the remaining deposit will be deposited into the bank account given at the termination of the tenancy (it can take 6-7 weeks for the money transfer to some through).